OpenPhone invested early into Salesforce. For this tool choice, implementation considerations trumped cost.
According to Gialle, “Swantide provides a tremendous amount of value, offering us dedicated customer success support and tools to automate workflows. They’ve brought us the expertise — and saved us a ton of money by not having to hire an in-house a Salesforce engineer.”
Most people assume that the moment you deploy Salesforce, you need to hire a Salesforce developer. Gialle wanted to challenge that. OpenPhone wasn’t at the size yet where it made sense to invest in a full-time Salesforce developer, so they looked for an alternative solution that met all of their scalability, cost and deployment criteria. The solution was Swantide.